This incident has been resolved.
Dec 4, 13:23 PST
We are continuing to work on a fix for this issue.
Sep 22, 13:35 PDT
Earlier today, we released a fix for Windows users. Anyone using Windows 7, 8, or 10 should be able to use TicketAgent with the latest version of Flash Player without issue.
If you are still experiencing issues, please close the application, clear cache and cookies in Internet Explorer, and try again. If you're continuing to see issues with Flash Player after clearing cache and cookies, please contact our Support team.
At this time, Mac users still must install the previous version of the Flash Player to view reserved maps in TicketAgent. You'll find instructions for how to do that here: https://docs.google.com/document/d/1Q8yBR5G5pVQ0Ckatjqj_hyO4vcTB_3jLEk44_045H-0/edit
Our engineers are continuing work on a more permanent fix. We'll update you with more information as soon as possible.
Sep 13, 15:25 PDT
We are aware that this issue is continuing and that the instructions previously provided aren't working for some operating systems. Please hang tight and we'll have new instructions shortly as well as an update on the fix for this issue.
Please note that this issue is only occurring for events in reserved-seating venues, and if there is a need to process sales immediately, sales can still be processed either online through the TicketLine direct link to the event or by creating a general admission event to sell through TicketAgent. Other options include processing single-ticket sales via our other Point-of-Sale system, Box Office. Box Office can be downloaded through Member Home > Help > Downloads and further information can be found in our support center here: https://support.vendini.com/customer/en/portal/articles/2885057-box-office-faq
Sep 11, 11:25 PDT
We are receiving reports of issues during the single ticket sales process in TicketAgent on both Windows and Mac operating systems. Our engineering team has been alerted and we are working to resolve the issue as quickly as possible.
Sep 10, 10:46 PDT